Director, Ticket Sales - Professional Sports Organization

About the Team:

Our client is a leading professional sports team with a storied legacy and a loyal fan base. Known for their competitive spirit and commitment to community engagement, they are dedicated to delivering an exceptional experience for fans both in and out of the stadium.

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Position Overview:

Our client is seeking a seasoned Director of Ticket Sales to drive revenue and enhance the fan experience. This leader will be responsible for leading and managing the ticket sales department, developing strategies to maximize ticket revenue, and ensuring an outstanding customer experience. This role requires a strategic thinker with a proven track record in sales, particularly within the sports or entertainment industries.

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Athletic Traits Valued By Hiring Manager:

• Leader: Can clearly communicate and has the ‘it’ factor to motivate the team to perform. 
• Competitive Nature: Ability to stay focused under pressure, and the drive to continuously achieve and exceed targets. 
• Respected Team Player: Personable, good human, hard worker.
• Passion: Loves winning, excelling in their role, and driving a team's success.

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Key Role Expectations:

• Sales Strategy: Develop and implement comprehensive ticket sales strategies to meet and exceed revenue targets.
• Team Leadership: Lead, motivate, and develop the ticket sales team, fostering a culture of high performance and accountability.
• Revenue Management: Optimize pricing, inventory, and sales initiatives to maximize revenue and attendance.
• Customer Experience: Ensure a top-tier customer experience, from initial ticket purchase through game day, to enhance fan loyalty and satisfaction.
• Partnership Development: Collaborate with marketing, corporate partnerships, and other departments to create integrated sales and marketing campaigns.
• Reporting and Analysis: Monitor sales performance, analyze trends, and provide regular reports to senior management.
• Compliance: Ensure all sales activities comply with organizational policies and relevant regulations.

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Skills & Experience You Will Bring:

• Experience: Minimum of 7-10 years of experience in ticket sales, with at least 3 years in a leadership role. Experience within the sports or entertainment industries is preferred.
• Education: Bachelor’s degree in Business, Marketing, Sports Management, or a related field. Advanced degree is a plus.
• Sales Skills: Strong sales acumen with a track record of meeting and exceeding revenue targets.
• Leadership: Proven leadership and team-building skills, with the ability to inspire and motivate a diverse sales team.
• Customer Focus: Excellent customer service skills and a commitment to enhancing the fan experience.
• Analytical Skills: Strong analytical and problem-solving abilities, with proficiency in sales reporting and CRM systems.
• Communication: Exceptional verbal and written communication skills, with the ability to present ideas clearly and persuasively.

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Location & Physical Requirements:

• Greater Chicago Area 
• This role primarily takes place in an office setting
• Occasional travel required

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The Offer:

• Salary + Bonus
• Comprehensive health benefits
• Professional Development 
• Game & League Discounts
• Relocation if relevant

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Note:

The search is being conducted confidentially by Urū Sports. Our client is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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Application Process:

If this opportunity looks exciting to you, please apply. Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

To apply, please submit your resume detailing your qualifications and experience. 

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